FAQ's

What is Beauty Bundles by Beholder EL’s Contact Information?
We can be reach by email at beautybundles@beholderel.com 24/7


I am not sure which texture blends best with my hair, can you help me decide?

We are here to help! For a free consultation email us with photos of your natural hair and we will get you the right hair that blends perfectly for your hair!

Which payment methods do you accept?

We accept Paypal, Visa, Mastercard and Discover.


What is your exchange/return policy?

We do not honor refunds or exchanges.

How long will my Beauty Bundles by Beholder EL extensions last?

On average, when virgin hair is not chemically altered from it’s natural state, it can last over 1 year if the hair is properly cared for. Hair that has been colored or bleached typically last 6-8 months depending on care.

Do you sell Remy hair?

No, all of our hair is 100% virgin, unprocessed, chemical free hair.

Does virgin hair come in different colors?

No, all Beauty Bundles by Beholder EL are in their natural state. The natural color is similar to 1b or 2 in color depending on the donor. Our European Collection comes in a natural blonde color.

Can I color/dye my Beauty Bundles by Beholder EL?

Yes! You can color and/or bleach your Beauty Bundles by Beholder EL bundles. Please use caution when altering the color on your own. If you are uncertain of how to dye the hair, please visit a license professional hair stylist. We are not responsible for any problems which occur during coloring.


I noticed that there are a few gray/white strands in my bundle, what are they? These are gray hairs. The hair is in it’s natural state and has not been chemically altered. Grays are normal and can easily be removed by pulling them out individually. There are usually no more than 5 strands of gray hairs in most bundles.


Should I wash my Beauty Bundles by Beholder EL before installation?

We do recommend washing your Beauty Bundles by Beholder EL  prior to installation. You simply co-wash (conditioning only) the hair and hang it up to air dry.

If I purchase wavy hair can it be straightened and curled?

Yes, you can straighten and curl all Beauty Bundles by Beholder EL.

Will the wave and curl pattern return after I straighten the hair?

Yes, the wave and curl pattern will return after you have straightened and curled your Beauty Bundles by Beholder EL.

What is the best way to take care of Beauty Bundles by Beholder EL?


Wash weekly, air dry, apply as less heat as possible, if you absolutely must use heat use a heat protectant For more information on hair care visit Hair Care page.

Are Beauty Bundles by Beholder EL true to length?

Yes our hair is true to length!

What is the shortest length you carry?

12 inches.

How many ounces are in each Beauty Bundle by Beholder EL?

Our bundles are approximately 3.5 – 4 ounces per bundle.


How many Beauty Bundles by Beholder EL do I need to install a full head of extensions?

If you are installing anything over 18″, we recommend buying 3-4 bundles for a full head of extensions.

When will I receive my order?

You will receive your order within 3-5 business days after your order has been processed, all orders are processed within 24-48 hours (not including weekends) or less if shipping in the USA. All international orders take about 48 hours (not including weekends) to process after your order has been processed shipping is 3-5 business days Sale orders are processed within 24-72 hours (not including weekends) due to volume ( this does not include shipping time ) After your order has been processed shipping is 3-5 business days

How can I track my order?

You will receive your tracking number via email from customerservice@beholderel.com. You can  track your package directly from the email that was sent.

How much is shipping?

$12.00 via USPS

How much is international shipping? 
$50.00 via USPS.

Will my order be shipped to the address I entered on the website?

Your order will be shipped to your confirmed billing address. Your shipping address and billing address must be the same.

Does my order come with shipping confirmation?

Yes, and all orders must be signed for.


I would like to order, but I see the length I would like to purchase is not in-stock.  How often do you restock Beauty Bundles by Beholder EL?

We restock our hair every Monday.

How do I know my order was successfully received?

After payment, you will receive a receipt and order confirmation email from customerservice@beholderel.com. If you do not receive this email there is a chance your order was not successfully submitted.


I received my tracking number, but the system does not display any information, what should I do?

USPS updates their system every 24 hours. If you do not see an update with delivery information within 48 hours of receiving your tracking number please contact us.